SHIPPING POLICY
$5 flat rate shipping on all orders. Please allow 1-2 business days for your order to be processed. You will then receive a confirmation email. Orders are then packaged, shipped, and received normally within 5-7 days. Contact us directly if there is not a favorable shipping method upon check out.
*Please note approximate shipping times may vary due to nationwide supply chain interruptions, labor force shortages, and transportation disruptions. We thank you kindly for your grace and patience as we all navigate these challenges. Please note that Indy Collective is working diligently to minimize the effect, if any, this has on our customers.
RETURN & EXCHANGE POLICY
Custom orders are made-to-order and NO refunds will be accepted.
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For all other orders, refunds can be initiated within the 15 day return window that begins once you receive the item. The item must be returned in the SAME condition as it was when you received it. Returns can be denied if returned in different condition.
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You will:
1. Reach out to Indy Collective via email to initiate the refund process.
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2. You will receive an email with a form to be filled out and pre-paid shipping label.
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3.Fill out form, and ship your item back to us with all required forms inside.
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*Refunds are subject to approval, if item is not received in same condition as you received it in Indy Collective reserves the right to deny refunds. Again, custom orders are made to order no refunds will be accepted.
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4. Once received, and approved, a full refund of purchase will be returned to the original form of payment within 7-10 business days, time may vary based on financial institution.